Bell Brown & Bentley – Vets in Leicester
Clinic Overview
Bell Brown & Bentley is a veterinary practice that (based on available data) provides emergency veterinary services and is a veterinary nurse training facility. Day-to-day care described in reviews includes diagnostics and medical treatment for unwell cats (blood tests, injections, fluids and tablets) and routine preventative work for puppies (vaccinations and microchipping). Several reviewers also describe a “cat waiting area” in reception and vets who take time to explain options in detail—while a few reviews raise concerns about pricing transparency and front-desk/admin handling of registration and bookings.
Services
- •Emergency veterinary services (listed in clinic data; no further details provided on how this is delivered).
- •Veterinary nurse training facility (listed in clinic data).
- •Diagnostics and medical treatment (examples from reviews)
- •Blood tests (“bloods taken”)
- •Injections, fluids, tablets for a cat not eating
- •Recheck appointment after initial treatment
- •Preventative care (examples from reviews)
- •Puppy vaccinations
- •Microchipping
Pricing
Prices below are taken from individual reviews and may reflect specific cases, estimates given over the phone, or situations where owners felt charges weren’t clearly explained.
- •Cat illness work-up and treatment (blood tests + injections + tablets + fluids): £511 (reviewer said there was “no clear outcome” and that further blood analysis would be +£200).
- •Recheck appointment 2 days later: £60.50 (reviewer questioned why follow-up wasn’t included).
- •Puppies: vaccination + microchip pricing described as £105 per vaccine and per microchip per puppy when quoted over the phone; one owner reports being charged £325 for two puppies and felt this was unfair.
People
- •Vets (not named): Multiple reviewers say vets explain situations “in detail” and go through options, taking time so owners “know all the best options” for their dog.
- •Front desk/admin (not named): One reviewer reports being told their cat “doesn’t [seem] registered” despite having an email confirming registration, and describes the interaction as rude/blaming—though they also note staff arranged an appointment elsewhere the same day.
Reviews
4.6 stars from 334 reviews. - Long-term loyalty: Several owners mention using the practice for decades (including “over forty years” and “over 45 year”).
- •Communication during consults: Reviewers describe vets taking time and explaining options in detail so owners aren’t left with questions.
- •Cat-friendly touchpoints: One reviewer specifically mentions a dedicated cat waiting area in reception.
- •Cost and clarity concerns (conflicting experiences): Some owners describe substantial bills and feeling uncertain about outcomes or follow-up charges; another raises a complaint about vaccine/microchip charges differing from what they say they were told on the phone.
- •Admin/system experience varies: One review praises the practice as friendly and helpful, while another reports a stressful registration/branch mix-up and poor front-desk handling.
Special Services
Animals Treated at Bell Brown & Bentley
Animals We Treat
Companion Animals
Opening Hours – Bell Brown & Bentley
Opening Hours
Hours
Reviews for Bell Brown & Bentley
Note: Showing the 5 most recent Google reviews out of 334 we track in total. Recent reviews may not be representative of overall sentiment.
Diana Gadd
a month ago
My cat wasn't eating. He had bloods taken. He had various injections. Came away with tablets and fluids. Cost £511. No clear outcome. The vet didn't have a clue, could be this, that...f I wanted further analysis of the blood - extra £200+ I returned for a check up 2 days later - another £60.50. Shouldn't the follow up care be included?
Mel knight
a month ago
We have used Bell Brown and Bentley for many years now and when we got our little rescue dog did not hesitate in using them again.
john wilde
2 months ago
ayesha cheema
2 months ago
So nice, friendly, helpful, nothing is too much trouble. Best vets ever!!!
Mark Russell
2 months ago
My family have been with Bell Brown and Bentley for over 45 year and the're an outstanding veterinary service with great care and profession
Chloe Le Breton
in the last week
The practice are friendly, and the vets themselves are very good at explaining things in detail so that you're not left with any questions. They are happy to take their time with you to make sure you know all the best options for your dog. We are very confident taking our dog here and receiving good care for him.
Helen Robson
a month ago
Been with this practice for over forty years. I have always found them to be kind caring and very knowledgeable with all my cats I have had over the years
Rebecca Harvey
4 months ago
Lovely veterinary practice. I've been going here for a number of years with my fluffy cat and always feel very welcome and well advised. Easy to get to, decent shaded car park, friendly staff. Even a dedicated 'cat waiting area' in reception : )
Jose
6 months ago
Very disappointed, I had two puppies to vaccinate and to do the microchip and been charged 325 pounds after I’ve been told that would be 105 per vaccine and per microchip for each Puppie over the phone, very unfair. A month ago another vet charge me for another 2 puppies (vaccine and microchip) 148 pounds, 325 pounds it’s more than double in this case.
Ghea Angelina
6 months ago
Arrived 15 minutes early and been told that my cat doesn’t registered there even though the email stated that me and my cat is registered in there. Took a day off to make sure my cat got sorted. The lady on the desk make it sound like the fault is on me that I came to the wrong branch, which is unacceptable and quite rude since the email I got is a proof of that. The only good thing is she managed to request appointment in the other branch which is in the other side of the city and is quite hassle to get there because of the distance and there is an repair on the other place so the parking will be a nightmare. Please own it if you made a mistake, that’s the point of the customer service. Don’t make it sound like your patient made a mistake and make us feel bad about it. My cat is already stressed, me and my fiancé also struggle about it, but please please don't make us feel even more worse with trying to put the blame on us. I really appreciate that you manage to get the appointment sorted in different place on the same day. Thank you for that. This review is for the service from the front desk customer service and the system, not for the vets since this is my first time there. Hopefully the service in the front desk doesn’t reflect the quality of the vets for Daisy.
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