Emergency Vets in Leicester

## Summary The Park Veterinary Group is a multi-branch practice that states it has been operating for over 100 years, with **RCVS Accredited Practices** status and **Cat Friendly Clinics (Gold or Silver)** accreditation listed on its website. It also advertises **out-of-hours emergency treatment** and is a **veterinary nurse training facility**. In the latest reviews, owners describe a mix of experiences: several mention pets being kept calm during routine procedures (including **kitten neutering/spaying** and a **dog spay**), while a small number raise concerns about **administration/policy changes** and **communication**, including one report of being asked for the account-holder’s authority at check-in and another alleging unprofessional email exchanges and reluctance to see a rabbit in an emergency. Reviews also include specific positives such as **not being pressured into “pointless expensive treatment”** for an elderly dog and staff taking time to help **nervous dogs** feel at ease. ## Services - **Out-of-hours emergency treatment** (as stated on the clinic website). - **Veterinary nurse training facility** (from clinic data). - **Cat-focused care** supported by **Cat Friendly Clinics (Gold or Silver)** accreditation (website). - **Routine preventive care**, including **vaccinations** (review mentions a vaccine brand change that may require restarting vaccinations and extra visits). - **Neutering/spaying**, specifically mentioned for **kittens** and a **dog spay** in reviews. - **Ongoing/chronic care visits** for cats (one owner says they visit monthly). - **Care for elderly pets**, with one owner specifically noting the vet did not push unnecessary expensive treatment. - **Rabbit care is disputed in reviews**: one reviewer says the practice “claim they are small animal savvy” but describes poor rabbit knowledge and an inexperienced vet needing senior input; another later interaction involving a rabbit emergency is also described negatively. ## People - **Emily (vet)** – thanked by a cat owner who says care has been “second to none” and describes consistently professional, compassionate handling during frequent (monthly) visits. - **Pablo** – mentioned by name as reassuring and providing “outstanding care” and advice for an older dog. - **Lauren** – also thanked for reassurance and advice for an older dog. - **Nursing team (unnamed)** – one kitten owner reports meeting two nurses and a vet, saying they were happy to share information and that the kittens returned from neutering/spaying calm and settled. ## Reviews **Google rating: 4.7 stars from 511 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Calm handling of anxious pets:** multiple owners mention staff helping nervous dogs feel at ease and pets seeming calm after procedures. - **Routine surgery experiences:** kitten neutering/spaying and a dog spay are specifically described as going smoothly. - **Decision-making for older pets:** one owner highlights no pressure to pursue expensive, low-benefit treatment for an elderly dog. - **Facilities/visit experience:** one reviewer notes a clean, modern feel and being seen promptly, while another reports a **45-minute wait** past their appointment time. - **Administration and policy friction:** one long-term client reports being told the account-holder must authorise treatment at check-in and says vaccine brand changes led to restarting vaccinations and additional visits (as described by the reviewer). - **Serious complaints about communication/professionalism (minority):** one reviewer alleges unprofessional staff behaviour via email and issues around emergency rabbit care; these accounts conflict with many other reviews describing warm, professional interactions.

## Summary Broughton Vet Group Ltd has been providing veterinary care since 2003. Recent reviews most often describe routine preventive visits (annual check-ups and vaccinations) and thorough, explanatory exams where vets talk owners through what they’re doing. Several owners also mention a conservative, discussion-led approach—for example, with an elderly rabbit, the vet agreed to monitor a small lump rather than recommending “radical treatment,” and also trimmed claws carefully. Customer experience feedback is mixed: while many describe helpful staff and good communication (including appointment reminders), a recent review reports significant stress and confusion around pet travel documentation and quotes an Export Health Certificate (EHC) cost “over £250.” ## Services - Routine health checks and vaccinations (annual check-ups and boosters mentioned for dogs, puppies, and a rabbit). - Rabbit care (booster vaccination, lump assessment, and nail/claw trimming referenced). - Clinical examinations with step-by-step explanations during the consult (multiple owners mention being talked through the exam). - Veterinary nurse training facility (listed in the clinic’s structured service data). - Emergency veterinary services (listed in the clinic’s structured service data; specific out-of-hours arrangements aren’t described in the available information). - Pet travel documentation (EHC) is referenced in a review; the reported experience was negative (see Reviews). ## Pricing - Export Health Certificate (EHC) quoted at **over £250** in one review (the reviewer was unhappy with the cost and process). - One reviewer says appointment costs were “very competitive,” but no amounts are given. ## People - **Sam (vet)**: described by one owner as helping them through “two heartbreaking situations” and now treating their older dog. - **Derya**: singled out in a critical review as “genuinely fantastic,” particularly in the context of travel documentation where the rest of the process felt stressful to the reviewer. - Unnamed vets are repeatedly described as taking time to listen, being thorough in examinations, and handling nervous or rescue dogs gently (e.g., explaining each part of the exam and building owner confidence). ## Reviews **4.6 stars from 213 reviews.** Themes below are drawn from the latest written reviews available to us. - Preventive care is commonly mentioned: annual check-ups and vaccinations for dogs and puppies, plus booster vaccination for a rabbit. - Communication during consults: owners describe vets listening, explaining the examination as they go, and being thorough. - Handling and restraint: one owner with a rescue dog mentions gentle handling; another mentions careful claw trimming for an elderly rabbit. - Admin/experience can vary: some mention helpful appointment reminders and efficient staff, while others describe reception as not very friendly or the waiting area as “impersonal.” - Pet travel paperwork stands out as a negative outlier: one reviewer reports stress/confusion and an EHC quote over £250, though they praised one staff member (Derya).

## Summary Bell Brown & Bentley is a veterinary practice that (based on available data) provides emergency veterinary services and is a veterinary nurse training facility. Day-to-day care described in reviews includes diagnostics and medical treatment for unwell cats (blood tests, injections, fluids and tablets) and routine preventative work for puppies (vaccinations and microchipping). Several reviewers also describe a “cat waiting area” in reception and vets who take time to explain options in detail—while a few reviews raise concerns about pricing transparency and front-desk/admin handling of registration and bookings. ## Services - **Emergency veterinary services** (listed in clinic data; no further details provided on how this is delivered). - **Veterinary nurse training facility** (listed in clinic data). - **Diagnostics and medical treatment (examples from reviews):** - Blood tests (“bloods taken”) - Injections, fluids, tablets for a cat not eating - Recheck appointment after initial treatment - **Preventative care (examples from reviews):** - Puppy vaccinations - Microchipping ## Pricing Prices below are taken from individual reviews and may reflect specific cases, estimates given over the phone, or situations where owners felt charges weren’t clearly explained. - Cat illness work-up and treatment (blood tests + injections + tablets + fluids): **£511** (reviewer said there was “no clear outcome” and that further blood analysis would be **+£200**). - Recheck appointment 2 days later: **£60.50** (reviewer questioned why follow-up wasn’t included). - Puppies: vaccination + microchip pricing described as **£105 per vaccine and per microchip per puppy** when quoted over the phone; one owner reports being charged **£325** for two puppies and felt this was unfair. ## People - **Vets (not named):** Multiple reviewers say vets explain situations “in detail” and go through options, taking time so owners “know all the best options” for their dog. - **Front desk/admin (not named):** One reviewer reports being told their cat “doesn’t [seem] registered” despite having an email confirming registration, and describes the interaction as rude/blaming—though they also note staff arranged an appointment elsewhere the same day. ## Reviews **4.6 stars from 334 reviews.** Themes below are drawn from the latest written reviews available to us. - **Long-term loyalty:** Several owners mention using the practice for decades (including “over forty years” and “over 45 year”). - **Communication during consults:** Reviewers describe vets taking time and explaining options in detail so owners aren’t left with questions. - **Cat-friendly touchpoints:** One reviewer specifically mentions a dedicated cat waiting area in reception. - **Cost and clarity concerns (conflicting experiences):** Some owners describe substantial bills and feeling uncertain about outcomes or follow-up charges; another raises a complaint about vaccine/microchip charges differing from what they say they were told on the phone. - **Admin/system experience varies:** One review praises the practice as friendly and helpful, while another reports a stressful registration/branch mix-up and poor front-desk handling.

## Summary Bell, Brown & Bentley is a veterinary practice that (per clinic data) is also a **veterinary nurse training facility** and is flagged as offering **emergency veterinary services (24/7 or extended hours)**; the website specifically references what to do for **out‑of‑hours pet emergencies**. Recent reviews describe several concrete touches and experiences: one owner received a **condolence card plus paw prints and fur keepsakes** after bringing in a deceased cat, and another describes the practice **treating an injured cat quickly and helping reunite it with its owners**. Alongside these positives, a few owners raise concerns about **pricing and decision-making**, including feeling pushed toward multiple medications or being charged more than expected for vaccinations. ## Services - **Out-of-hours emergency arrangements** are referenced on the website (“what to do in the event of an out of hours pet emergency”); clinic data also flags emergency veterinary services (24/7 or extended hours). - **Veterinary nurse training facility** (clinic data). - **Vaccinations** mentioned in reviews, including **kennel cough vaccination** and **boosters**. - **Pet travel documentation/passport worming entry** is discussed in a negative review (owner reports the practice wouldn’t update the passport with pre‑travel worming information). - **Ear problem management** is referenced in a review involving proposed use of **two different ear medicines**. - **Care for found/injured animals**: a review describes quick treatment for an injured cat and help reuniting it with owners. - **Bereavement/aftercare gestures**: condolence card, paw prints, and fur keepsakes described by an owner after their cat died. - A “**waifs and strays fund**” is mentioned by a reviewer as something people can contribute to. ## Pricing Only specific prices mentioned by reviewers: - One reviewer reports being charged **£190** for a visit involving **kennel cough vaccination for two dogs plus boosters for one**, describing it as “5 minutes” and saying they were charged **two different prices for the kennel cough vaccine** because one was combined with other treatments. - Another reviewer estimates a proposed plan for ear symptoms would have cost **just shy of £300** (they say this would have involved trying two different ear medicines over a month). ## Reviews **Google rating: 4.4 stars from 193 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Friendly, professional interactions** are mentioned in multiple recent reviews (“professional and polite”, “very friendly”, “warm and friendly”) including one long-term cat owner saying they’ve been looked after well for **3 years**. - **Thoughtful bereavement support**: one owner describes receiving a **condolence card**, followed later by **paw prints and two vials of fur**. - **Help in urgent/community situations**: one reviewer describes staff being **kind and compassionate** when they brought in an **injured cat**, with **quick treatment** and help **reuniting the cat with its owners**. - **Pricing and trust concerns appear in some reviews**, including claims of high costs (e.g., **£190** for vaccinations/boosters), inconsistent vaccine pricing depending on whether combined with other treatments, and feeling the practice suggested medication trials without fully investigating broader symptoms. - **Communication/policy conflict**: one owner says the practice refused to update a pet passport with pre‑travel worming information (which they believed should have been recorded), and they also describe the staff member as **rude**; other reviews from different owners describe the team as welcoming and helpful.