The Park Veterinary Group

- Many recent reviewers describe kind, professional and reassuring care, especially with nervous or difficult dogs, and say vets explain findings and treatment clearly. - Several reviews highlight compassionate support at difficult moments, including euthanasia, with owners appreciating being given time and space rather than feeling rushed. - Positive visit-experience comments include a clean practice, a well-set-up waiting room with separate cat and dog areas, and helpful details such as calming blankets for cat carriers.

The Park Veterinary Group is a long-established multi-branch practice in Leicester and is part of Linnaeus. Its website states that it has been operating for over 100 years, holds RCVS Accredited Practices status, lists Cat Friendly Clinics (Gold or Silver) accreditation, offers out-of-hours emergency treatment, and acts as a veterinary nurse training facility. Recent feedback is largely very positive about calm handling, clear explanations and compassionate support, with a smaller number of reviews raising concerns about administration changes, communication and rabbit care.

Services

•General veterinary care and routine appointments: reviews describe booster vaccinations, health checks, full examinations and regular ongoing visits for cats, alongside vets taking time to explain symptoms and treatment clearly.
•Preventive care and routine surgery: the practice offers routine preventive care including vaccinations, and recent reviews mention kitten neutering/spaying and a dog spay, with owners saying pets came home calm and settled.
•Cat-friendly support: the practice advertises Cat Friendly Clinics (Gold or Silver) accreditation, and recent visitors also mention cat-focused touches such as separate cat and dog waiting areas and calming blankets for carriers.
•Older pets and end-of-life care: reviews mention thoughtful support for elderly dogs, including one owner who appreciated not being pushed toward unnecessary expensive treatment, and another who praised the practice’s empathy around euthanasia.
•Emergency and broader practice support: the website says the group provides out-of-hours emergency treatment and is a veterinary nurse training facility.
•Rabbit care: rabbit treatment is mentioned in reviews, but experiences are mixed, with one reviewer strongly criticising the practice’s rabbit knowledge and emergency communication.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. In reviews, one owner specifically appreciated not being pushed into unnecessary expensive treatment for an elderly dog, while another complained that a vaccine brand change could lead to extra visits.

People

•Emily (vet): named in multiple reviews for clear explanations, a good rapport with pets, and professional, compassionate care for cats and dogs.
•Pablo: praised for reassurance and outstanding care and advice for a senior dog.
•Lauren: also thanked for reassurance and advice for a senior dog.
•Nursing team: one kitten owner said two nurses and a vet were kind, informative and helped make the neutering/spaying experience calm.

Reviews

Google rating: 4.7/5 from 520 reviews.

•Many recent reviewers describe kind, professional and reassuring care, especially with nervous or difficult dogs, and say vets explain findings and treatment clearly.
•Several reviews highlight compassionate support at difficult moments, including euthanasia, with owners appreciating being given time and space rather than feeling rushed.
•Positive visit-experience comments include a clean practice, a well-set-up waiting room with separate cat and dog areas, and helpful details such as calming blankets for cat carriers.
•A smaller number of reviews report administration and communication problems, including difficulty getting through by phone, one report of being seen 45 minutes late, concerns about account-holder authorisation rules, and one strongly negative complaint about rabbit care and email handling.

Reviews for The Park Veterinary Group

Note: Showing the 10 most recent Google reviews out of 520 we track in total. Recent reviews may not be representative of overall sentiment.

Wendy Hubbard

2 months ago

Vet was very nice, explained what my cats symptoms were very helpful

Ceri Bethell

I have been using this vets for over 25 years and during each and every one of those visits the staff have been very professional and polite. I have found each veterinarian I have seen during consultation, patient and very thorough when explaining what treatment my pet needs to treat them. I was shown empathy and understanding when two very much loved dogs were euthanatised and allowed the time to sit with them once they’d passed. Stating I was not to rush, which I was so grateful for. The only negative was, with my recent visit I was frantically trying to make an appointment over the phone, which didn’t get answered and had to do that on-line, which was quick and easier than I thought so my stress levels didn’t increase after no answer when I called and got an appointment the same day. Definitely better than the GP! The place was really clean and the waiting room was well set up with a separate area for cats and dogs and the blankets with a calming scent to put over my cats carrier which was useful. There’s also a candle advising others when lit someone is grieving, Which I thought was a lovely idea.

Jane Turner

Great experience with Emily the vet ..we were with our rescue dog Daisy for her booster & health chk ...lovely rapport with Emily & very good with Daisy ...we are new to the practice ...so hoping the good experience will continue. Thank you .

Susan Parkes

Great caring service, even with a difficult doggo, the vet was very reassuring and kind too. A full examination under difficult circumstances.

Andrea Brewin

Very friendly staff..

Kate Toone

4 months ago

Whats a shambles this practice has become since no longer being independent. Latest annoyance booking an appointment on the phone and then being told on arrival, the acct is in my husbands name, they need my husbands authority for our dog to be seen. Our dog has been registered with them for 13 years and I have taken her on numerous occasions. So if there is a change in policy for goodness sake send an email, use your Facebook page, send a letter to inform your clients to update their records. Also BE WARNED they have changed the brand of vaccine so will result in addional visits as you have to restart vaccinations. Being seen 45 mins after my appointment did not help my mood and leaves me wondering why a practice we have used for over 30 years should continue to have our custom. I have asked for the Practice Manager to call me and at the time of writing this review hasn't called back. Recommendations for an independent veterinary surgery in South Leicestershire please. This review has been written as they emailed me to ask about my experience when attending their practive appointment and also share of my review. There you go Park, completed as requested

peter pratt

My dogs are very nervous of the vet but at park all the staff are kind and understanding and try to make them feel at ease

Rachael Flint

Update April 2025 - last update. After I took my rabbit out of this vet due to how rubbish it is and the childish behaviour of two members of staff (who then sent me a letter saying they were removing me as a patient (doesn’t quite work when I’d already removed him)). I found another vet professional and dignified; not childish and immature like those at Park Vets. I had to take my rabbit on a Sunday as an emergency and my new vet use Park Vets Glenfield as their emergency. I called them up and they initially refused to see him as A had wrote I was so abusive they removed me as a patient (if I had the time and energy I’d have sued Whetstone for slander) as her lies could have meant my rabbit (who was suffering and needed to be PTS) had no emergency vets to see that evening. Thankfully they were more grown up and mature at Glenfield and put an animal first…to which I am very grateful for. Update 10th March 2025 - just when you think they can’t get any worse. I won’t go into too much detail here but watch out for the two A’s - most two unprofessional people I’ve ever had the displeasure to deal with. I asked A to leave me alone over email but she wouldn’t, she kept sending emails and I kept replying leave me alone, and they still kept coming with her wanting the last word which is fine if it was on a personal level but very childish on a business level. This sums up the place! I told her I will no longer use them as my vets then on her third or forth (or was it eighth) email she told me they were severing me as a customer and I will be receiving a letter through the post telling me so. I mean, talk about childish as I’d already told them they were no longer my vets. I had to block her email address in the end to put a stop to her harassment. Also denied sending a thumbs up to me too even though it was there as plain as day. If you come across any of their previous staff who left and work elsewhere, ask them about how terrible it is at Park Vet Whetstone now all the good staff and vets left. Thumbs up A! Original post Don’t take your rabbit here, they claim they are small animal savvy completely clueless about rabbits (who are classed as exotic). They don’t give a shite which vet sees you and I was even seen by a vet who is either still studying or has just finished. Although she was lovely, she was completely inexperienced and had to seek advice from a senior vet. She didn’t even know rabbits have two different types of poop so def was not rabbit savvy just like none of them are. The records show my rabbit has an abscess so to give me a newly qualified vet on the second visit about it was totally inappropriate and not surprising as they just don’t care! All original vets and staff left after it got took over. That says everything you need to know.

Carol Harvey

5 months ago

Excellent sympathetic treatment,no pressure to have pointless expensive treatment for an elderly dog

Lesley Gibson

Caring professional staff