- Positive reviews often focus on fast delivery, careful packaging, and clear order updates, including dispatch and tracking information. - Several owners praise the customer service, saying queries were answered promptly by phone or email and that staff were helpful when explaining products or the ordering process. - Some reviewers say the service offers good value, especially for ongoing prescription medication and repeat orders.
Vets4u in Leicester focuses on prescription pet medication and prescription food orders, with delivery and customer support forming a big part of the service. Reviews regularly mention careful packaging, dispatch and tracking updates, and helpful communication by phone and email. A video consultation service has also been mentioned. One negative review highlights problems with an urgent medication order that was out of stock and harder to resolve over a weekend.
Services
•Prescription medication dispensing and delivery: Reviews mention repeat prescriptions and ongoing monthly medication orders, with examples involving cats and dogs as well as a rabbit prescription.
•Prescription food supply: Owners also mention ordering prescription pet food for home delivery.
•Advice and support: Customers describe getting help by phone and email about products and medicines, including guidance through the ordering process.
•Video consultations: One reviewer says they were able to set up an account, register their details, and book a video consultation to discuss their dog.
Pricing
No published pricing information is currently available for this clinic, though some reviewers describe the service as good value and cheaper than buying medicines directly from their vet.
People
John is the only team member named in reviews, and is repeatedly described as knowledgeable, helpful, and easy to deal with when guiding owners through medicine purchases.
Reviews
Vets4u has a 4.8-star Google rating from 17 reviews.
•Positive reviews often focus on fast delivery, careful packaging, and clear order updates, including dispatch and tracking information.
•Several owners praise the customer service, saying queries were answered promptly by phone or email and that staff were helpful when explaining products or the ordering process.
•Some reviewers say the service offers good value, especially for ongoing prescription medication and repeat orders.
•One reviewer reports a serious problem with an urgent medication order, describing out-of-stock delays, confusion over next-day delivery, limited weekend contact, and a refund after the order could not be fulfilled.
Note: Showing the 10 most recent Google reviews out of 17 we track in total. Recent reviews may not be representative of overall sentiment.
Vinnie Vizmaraner
The latest order arrived as promised and as usual, it was amazingly well packaged.
I am very grateful for the amazing service Vets4U provides as it allows me to give my cat her vital treatment at a fraction of the cost that I would otherwise have to pay at the vets (not the vets’ fault, their hands are tied when it comes to drugs). Their customer service is amazing: I got an email once when they could see my order hasn’t been delivered yet, it was delayed by Royal Mail for some reason and they looked into it for me. More recently I was worried I wouldn’t get an order on time as the status showed it was awaiting stock so I called and someone looked into it and minutes later called me back with an update that it was being packaged as we spoke and that I would receive it the next day, and I did!
I can’t recommend them enough, and I am sure that if there was ever a problem with an order, that they would go above and beyond to make sure it was sorted.
Vinnie Vizmaraner
The latest order arrived as promised and as usual, it was amazingly well packaged.
I am very grateful for the amazing service Vets4U provides as it allows me to give my cat her vital treatment at a fraction of the cost that I would otherwise have to pay at the vets (not the vets’ fault, their hands are tied when it comes to drugs). Their customer service is amazing: I got an email once when they could see my order hasn’t been delivered yet, it was delayed by Royal Mail for some reason and they looked into it for me. More recently I was worried I wouldn’t get an order on time as the status showed it was awaiting stock so I called and someone looked into it and minutes later called me back with an update that it was being packaged as we spoke and that I would receive it the next day, and I did!
I can’t recommend them enough, and I am sure that if there was ever a problem with an order, that they would go above and beyond to make sure it was sorted.
Amanda Hunt
Thank you very much for your outstanding customer service, excellent pricing, quality product, thoughtful packaging, and speed of delivery. You are simply the best.
Amanda Hunt
Thank you very much for your outstanding customer service, excellent pricing, quality product, thoughtful packaging, and speed of delivery. You are simply the best.
Jaiden Lyle
I don’t review often but I feel as this involves medication that I must share my opinion that no one should use this service. I see reviews on people feeling supported with advice but please don’t trust them with medication orders.
My rabbit has been in a lot of pain recently and cannot hop or clean. After a vet visit we were told she is healthy but has arthritis and is in pain. We were given a prescription for metacam and she’s a happier rabbit for sure. We decided to go with vets4u as a dispensary in future.
We ordered on Friday as there was a delay in getting a prescription so paid £10 for next day delivery before one o’clock and their website says they deliver on Saturdays. Saturday comes… nothing. I phone but they are closed weekends. No correspondence on Monday so I waited until the afternoon in case it came, then phoned. The man on the phone was polite but said they have none in stock!!! He guaranteed they’d have it in the next day and I’d have it by Wednesday, my rabbit now has had nothing since Sunday. Again no correspondence so I phoned Tuesday afternoon and by this time the change in my bun is noticeable. The man I spoke to today was calm as you like and told me they wouldn’t be getting any and it might come in the next day! This company isn’t selling breakfast cereal, and I’ve never known a business that is allowed to sell you something if they don’t even have it in stock, not without informing you anyway! Apparently it was my fault for mis-understanding, and that next day delivery is from the moment they dispense the medication, and because they don’t have it in stock, they’ve done nothing wrong. Only sold me something they don’t even own and expected me to wait a week when they advertise next day. I’m absolutely heartbroken and feel like the worst pet owner in the world, I regret ever seeing their website.
Had it refunded and will go somewhere else. Disgusting!
Jaiden Lyle
I don’t review often but I feel as this involves medication that I must share my opinion that no one should use this service. I see reviews on people feeling supported with advice but please don’t trust them with medication orders.
My rabbit has been in a lot of pain recently and cannot hop or clean. After a vet visit we were told she is healthy but has arthritis and is in pain. We were given a prescription for metacam and she’s a happier rabbit for sure. We decided to go with vets4u as a dispensary in future.
We ordered on Friday as there was a delay in getting a prescription so paid £10 for next day delivery before one o’clock and their website says they deliver on Saturdays. Saturday comes… nothing. I phone but they are closed weekends. No correspondence on Monday so I waited until the afternoon in case it came, then phoned. The man on the phone was polite but said they have none in stock!!! He guaranteed they’d have it in the next day and I’d have it by Wednesday, my rabbit now has had nothing since Sunday. Again no correspondence so I phoned Tuesday afternoon and by this time the change in my bun is noticeable. The man I spoke to today was calm as you like and told me they wouldn’t be getting any and it might come in the next day! This company isn’t selling breakfast cereal, and I’ve never known a business that is allowed to sell you something if they don’t even have it in stock, not without informing you anyway! Apparently it was my fault for mis-understanding, and that next day delivery is from the moment they dispense the medication, and because they don’t have it in stock, they’ve done nothing wrong. Only sold me something they don’t even own and expected me to wait a week when they advertise next day. I’m absolutely heartbroken and feel like the worst pet owner in the world, I regret ever seeing their website.
Had it refunded and will go somewhere else. Disgusting!
Gillian Kerrso
Fantastic customer service and communication with this company from start to finish .Very prompt response to a query I had about a product I wanted to buy both buy phone and email .I highly recommend supporting this company,I dealt with John who was very knowledgeable on the product and guided me with the whole process of buying this medicine.
Janki Rup
The Vets4u team have been fantastic, can’t fault the service. I bought some prescription food and it arrived quickly. I’ll be ordering from here again.
Kirsty Watt
I have now used Vets4U twice and I couldn’t fault them, I wont go anywhere else for my dogs medication now. It has been John I have dealt with and he has always been very helpful. Delivery has been fast and the items are packaged well but not in far too much wasted packaging like other companies. Highly recommend!
Boots and paws dog training
Asked for some advice on my dog, and after setting up an account and registering my details with them, they booked me a video consultation. They answered all my questions and put my mind at rest. Very friendly and professional. Highly recommended 👌
I've continued to use vets4vetrans with one of my other dogs, lexie, who sadly has bad arthritis and hip dysplasia. She has to have monthly prescription medication, and these guys are brilliant. From start to finish, they make it so easy to order, and they keep you fully updated, from dispatching to tracking.
The customer service is definitely second to none.
These guys are brilliant, and I want to say a big thank you and paws up 🐾 from both lexie and myself
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