Specialist Vets in Leicester

## Summary The Park Veterinary Group is an RCVS Accredited Practice and a Cat Friendly Clinic (gold or silver stated on the website). The practice also operates as a veterinary nurse training facility. Reviews most often describe cat-focused touches (a separate quiet area for cats) and supportive handling of difficult visits, including euthanasia discussions and bereavement. Owners repeatedly mention being seen promptly (including same-day) for urgent concerns, clear explanations of options, and staff accommodating a “least invasive first” approach when discussing treatment. ## Services - **Out-of-hours emergency care** is provided via a separate emergency number (as stated on the website). - **Routine appointments** are explicitly mentioned in reviews, including **check-ups** and **vaccinations**. - **Urgent/same-day assessment** is described in reviews (one owner reported being seen the day they rang and having concerns resolved by mid-afternoon). - **End-of-life care/euthanasia support** is a recurring theme in recent reviews, including time to talk things through and a more structured process (consultation/form-filling/double-checking) referenced by a reviewer. - **Cat-friendly handling and facilities**, including a **quiet cat area**, are specifically mentioned. ## People - **Vineka / Wieneke (vet)** is named in reviews and is described as empathetic, friendly, and thorough when investigating concerns (including a same-day visit that a reviewer said was fully investigated and resolved). - The wider team (reception, vets, nurses) is repeatedly described as: - **Remembering pets by name** - **Explaining things clearly** and in a way owners can understand - Supporting owners through **bereavement/euthanasia decisions** with time to talk and a respectful approach ## Reviews **4.7 stars from 394 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support during euthanasia and grief**: multiple owners describe staff being understanding and giving time to talk things through when saying goodbye. - **Cat-specific experience**: a quiet cat area is mentioned, along with staff being respectful and gentle with cats. - **Speed of access when worried**: reviews include same-day appointments and prompt attention for urgent issues. - **Communication and shared decision-making**: owners mention clear explanations and being open to starting with the least invasive option first. - **Consistency across branches varies**: one reviewer contrasts this branch positively against another branch used for emergencies, describing this branch as more transparent.

## Summary Medivet Oadby is part of the Medivet group and offers routine appointments (15-minute consultations) plus on-site diagnostics including an in-house laboratory and X‑rays. The practice also lists nurse clinics, home visits, dentistry, neutering, microchipping, parasite care, vaccinations, and animal health certificates for pet travel, and it is a veterinary nurse training facility. From the latest reviews, owners most often describe vets taking a *gentle, thorough* approach and explaining options (for example, after a cat bite, an owner said they were given workable choices that helped them keep their cat at home). Multiple reviewers also mention appointments not feeling rushed and pets being helped to settle (staff checking health records, giving “fuss and attention,” and answering questions). Pricing feedback is mixed: several owners call fees “reasonable” (including mention of a free first consultation offer), while one recent reviewer describes the practice as “expensive” and “a hassle to deal with.” ## Services - **Consultations:** 15-minute consultations (website). - **Diagnostics:** In-house laboratory and X‑rays (website). - **Dentistry** (website). - **Vaccinations** (website; one review specifically mentions an “L4” vaccination appointment being accommodated when other places were booked). - **Parasite care** (website). - **Neutering** (website). - **Microchipping** (website). - **Nurse clinics** (website). - **Home visits** (website). - **Animal Health Certificate (pet travel)** (website). - **Species treated:** Cats, dogs, rabbits, and small mammals (website). - **Out-of-hours care:** The website states out-of-hours is provided via a Medivet 24-hour practice (website). - **Medication disposal:** The website asks clients to return unused medications for safe disposal (website). - **Veterinary nurse training facility** (clinic data). ## Pricing - A recent reviewer mentions an **offer of a free first consultation**. - Reviewers disagree on overall cost: several describe fees as **reasonable/reasonably priced**, while one recent review says it was **expensive**. ## People - **“Aunty Gill” (“The Cat Whisperer”)** is singled out by name in a review, with the owner implying she’s especially good at handling cats (and possibly dogs). - **Un-named vets and staff** are repeatedly described as putting pets at ease in practical ways: confirming a pet’s health record, giving reassurance/attention before the consult, taking time to answer questions, and not making appointments feel rushed. ## Reviews **Google rating: 4.5 stars from 237 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Thorough, options-based care:** one owner described a gentle, thorough exam after a cat bite and being offered realistic options to manage the situation. - **Time and communication:** multiple reviews say questions are answered and appointments don’t feel rushed. - **Handling nervous pets:** owners describe pets becoming less anxious compared with previous practices, helped by staff attention and calm handling. - **Access to appointments:** one reviewer appreciated being seen promptly after a bank holiday; another mentioned getting a vaccination appointment when others were booked up. - **Cost and convenience are disputed:** some describe fees as reasonable and mention a free first consult offer; one reviewer found the practice expensive and difficult to deal with.

## Summary The Park Veterinary Group is an RCVS-accredited practice that says it has been operating for over 100 years and runs multiple branches. It offers out-of-hours emergency treatment (via the practice number) and is listed as a veterinary nurse training facility. Recent reviews include multiple accounts of urgent and end-of-life care (including out-of-hours), with specific examples such as staff making pawprints/clipping fur for a child and sending a handwritten sympathy card after a pet death. One recent review, however, alleges inconsistent pricing quotes and serious dissatisfaction with care during a complicated birth and subsequent neonatal puppy illness, describing rapidly changing costs and feeling that consultations were not properly carried out. ## Services - **Out-of-hours emergency care** (described on the website as available by calling the practice number). - **Urgent same-day/rapid assessment** is referenced in reviews (e.g., “prompt visit” and owners attending out-of-hours when pets became suddenly unwell). - **Cat care** mentioned in reviews, including assessment and treatment for a paw injury and out-of-hours care for an elderly cat. - **End-of-life care** and aftercare support (e.g., discussion of options, returning ashes, and memorial keepsakes like footprints). - **Reproductive/obstetric complication management** is described in one review, including scanning and surgery options (C-section vs spay) and post-operative hospitalisation with IV fluids and antibiotics (as reported by the reviewer). - **Veterinary nurse training facility** (structured clinic data). ## Pricing Prices mentioned in one recent review (not a full price list): - **Consultation**: quoted as **£52** by phone but the reviewer says it was later stated as **£70–£80**, then reduced back to **£52** after being questioned. - **C-section**: **£2,500** (quoted in the review). - **Spay** (in the context of complications): **£750** (the reviewer reports seeing **£800** on a bill, then says it was reduced back to **£750** after challenge). - **Hospital stay**: **£300 per night** (reviewer states this was “to just be there, with fluid IV & antibiotics on top”). - **Emergency consultation for puppies**: **£250 per puppy** (as described by the reviewer). ## People - **Monica** (named in a review): described as carrying out a thorough check during an out-of-hours visit and helping the owner make an end-of-life decision for an elderly cat; the owner highlights her caring and understanding manner. - Other reviews describe vets explaining treatment clearly and helping owners feel comfortable asking questions (e.g., clear explanations during a cat paw problem visit). ## Reviews **4.5 stars from 1,257 reviews.** Themes below are drawn from the latest written reviews available to us. - **Out-of-hours and urgent care** are repeatedly mentioned, including owners bringing pets in when suddenly very unwell. - **End-of-life support** is described in detail: respectful handling, discussing options with families, and thoughtful touches like pawprints/clipped fur and a handwritten sympathy card. - **Communication and explanation**: several owners mention clear explanations, thoroughness, and feeling able to ask questions. - **Appointment access and efficiency**: one review notes it was easy to get an appointment that fit their availability. - **A sharp negative account about costs and care**: one reviewer reports changing quotes and bills (consultation and surgery figures), high overnight charges, and dissatisfaction with the handling of a post-birth situation and sick puppies, including feeling consultations were not properly conducted.

## Summary The Park Veterinary Group is a multi-branch practice that states it has been operating for over 100 years, with **RCVS Accredited Practices** status and **Cat Friendly Clinics (Gold or Silver)** accreditation listed on its website. It also advertises **out-of-hours emergency treatment** and is a **veterinary nurse training facility**. In the latest reviews, owners describe a mix of experiences: several mention pets being kept calm during routine procedures (including **kitten neutering/spaying** and a **dog spay**), while a small number raise concerns about **administration/policy changes** and **communication**, including one report of being asked for the account-holder’s authority at check-in and another alleging unprofessional email exchanges and reluctance to see a rabbit in an emergency. Reviews also include specific positives such as **not being pressured into “pointless expensive treatment”** for an elderly dog and staff taking time to help **nervous dogs** feel at ease. ## Services - **Out-of-hours emergency treatment** (as stated on the clinic website). - **Veterinary nurse training facility** (from clinic data). - **Cat-focused care** supported by **Cat Friendly Clinics (Gold or Silver)** accreditation (website). - **Routine preventive care**, including **vaccinations** (review mentions a vaccine brand change that may require restarting vaccinations and extra visits). - **Neutering/spaying**, specifically mentioned for **kittens** and a **dog spay** in reviews. - **Ongoing/chronic care visits** for cats (one owner says they visit monthly). - **Care for elderly pets**, with one owner specifically noting the vet did not push unnecessary expensive treatment. - **Rabbit care is disputed in reviews**: one reviewer says the practice “claim they are small animal savvy” but describes poor rabbit knowledge and an inexperienced vet needing senior input; another later interaction involving a rabbit emergency is also described negatively. ## People - **Emily (vet)** – thanked by a cat owner who says care has been “second to none” and describes consistently professional, compassionate handling during frequent (monthly) visits. - **Pablo** – mentioned by name as reassuring and providing “outstanding care” and advice for an older dog. - **Lauren** – also thanked for reassurance and advice for an older dog. - **Nursing team (unnamed)** – one kitten owner reports meeting two nurses and a vet, saying they were happy to share information and that the kittens returned from neutering/spaying calm and settled. ## Reviews **Google rating: 4.7 stars from 511 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Calm handling of anxious pets:** multiple owners mention staff helping nervous dogs feel at ease and pets seeming calm after procedures. - **Routine surgery experiences:** kitten neutering/spaying and a dog spay are specifically described as going smoothly. - **Decision-making for older pets:** one owner highlights no pressure to pursue expensive, low-benefit treatment for an elderly dog. - **Facilities/visit experience:** one reviewer notes a clean, modern feel and being seen promptly, while another reports a **45-minute wait** past their appointment time. - **Administration and policy friction:** one long-term client reports being told the account-holder must authorise treatment at check-in and says vaccine brand changes led to restarting vaccinations and additional visits (as described by the reviewer). - **Serious complaints about communication/professionalism (minority):** one reviewer alleges unprofessional staff behaviour via email and issues around emergency rabbit care; these accounts conflict with many other reviews describing warm, professional interactions.

## Summary Medivet Syston is part of the Medivet group. Based on the information available, the clinic appears set up for routine veterinary care plus common elective procedures (a planned castration is specifically mentioned), and it’s also listed as a Veterinary Nurse Training facility. Reviewers repeatedly describe smooth appointment access and pets that are notably relaxed during visits, with staff taking time to explain options and provide a clear breakdown of what’s being done. Overnight emergency care is referenced via Medivet’s wider network, with a stated fixed out‑of‑hours consultation fee. ## Services - Veterinary Nurse Training facility (as listed in the clinic’s services/specialisations data). - Planned neutering/castration (a dog castration is specifically described in a review). - Support with difficult end-of-life decisions and bereavement support is mentioned by one reviewer describing their dog’s final day. - Out-of-hours/overnight emergency consultations via Medivet 24/7 veterinary centres (network-wide arrangement described on the website). ## Pricing - Overnight emergency consultation fee: **£130** for consultations **between 7pm and 9am** (stated on the website as a nationwide price). ## People - **Tomi** (role not stated): repeatedly mentioned for explaining things clearly and being “full of knowledge,” with owners saying they feel informed about care decisions. - **Emma** (role not stated): named alongside Tomi as welcoming and devoted; one owner says monthly visits are “no stress” because of the way the team interacts with their dogs. - **Simi** (role not stated): also named as part of the team making visits easier and spending time fussing dogs on arrival. - More generally, reviewers frequently mention reception, nurses, and vets as a coordinated team, with multiple comments that pets are handled gently and are at ease. ## Reviews **Google rating: 4.6 stars from 148 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners consistently mention **friendly, welcoming staff** from reception through to nurses and vets. - **Gentle handling and low-stress visits** come up repeatedly (e.g., dogs being “completely at ease,” and “monthly visits much easier and no stress”). - **Clear explanations and transparency about what’s being done** are specifically mentioned, including a **breakdown of services** provided ahead of a planned castration. - **Supportive communication during tough decisions** is referenced in a review describing help and support when deciding to say goodbye to a dog.