Broughton Vet Group Ltd

Broughton Vet Group Ltd has been providing veterinary care since 2003. Recent reviews most often describe routine preventive visits (annual check-ups and vaccinations) and thorough, explanatory exams where vets talk owners through what they’re doing. Several owners also mention a conservative, discussion-led approach—for example, with an elderly rabbit, the vet agreed to monitor a small lump rather than recommending “radical treatment,” and also trimmed claws carefully. Customer experience feedback is mixed: while many describe helpful staff and good communication (including appointment reminders), a recent review reports significant stress and confusion around pet travel documentation and quotes an Export Health Certificate (EHC) cost “over £250.”

Services

• •Routine health checks and vaccinations (annual check-ups and boosters mentioned for dogs, puppies, and a rabbit).
• •Rabbit care (booster vaccination, lump assessment, and nail/claw trimming referenced).
• •Clinical examinations with step-by-step explanations during the consult (multiple owners mention being talked through the exam).
• •Veterinary nurse training facility (listed in the clinic’s structured service data).
• •Emergency veterinary services (listed in the clinic’s structured service data; specific out-of-hours arrangements aren’t described in the available information).
• •Pet travel documentation (EHC) is referenced in a review; the reported experience was negative (see Reviews).

Pricing

• •Export Health Certificate (EHC) quoted at over £250 in one review (the reviewer was unhappy with the cost and process).
• •One reviewer says appointment costs were “very competitive,” but no amounts are given.

People

• •Sam (vet): described by one owner as helping them through “two heartbreaking situations” and now treating their older dog.
• •Derya: singled out in a critical review as “genuinely fantastic,” particularly in the context of travel documentation where the rest of the process felt stressful to the reviewer.
• •Unnamed vets are repeatedly described as taking time to listen, being thorough in examinations, and handling nervous or rescue dogs gently (e.g., explaining each part of the exam and building owner confidence).

Reviews

4.6 stars from 213 reviews. - Preventive care is commonly mentioned: annual check-ups and vaccinations for dogs and puppies, plus booster vaccination for a rabbit.

• •Communication during consults: owners describe vets listening, explaining the examination as they go, and being thorough.
• •Handling and restraint: one owner with a rescue dog mentions gentle handling; another mentions careful claw trimming for an elderly rabbit.
• •Admin/experience can vary: some mention helpful appointment reminders and efficient staff, while others describe reception as not very friendly or the waiting area as “impersonal.”
• •Pet travel paperwork stands out as a negative outlier: one reviewer reports stress/confusion and an EHC quote over £250, though they praised one staff member (Derya).