Medivet Birstall

Seeing Medivet open again is very difficult for me. Shortly before the practice close, I contact them because my pet urgently needed treatment and I was told they will not be able to help. I don’t have my pet anymore and I strongly feel that the lack of support I received at that time played a part on that. So I have to ask, is this practice being run now by the same people who refused care when it was most needed? Before anyone put their trust here again, it is important to understand if anything have actually changed.

Not happy at all, we are not renewing our yearly plan again. Everytime we call to request our pet's flea and worm treatment we have issues. We receive reminders and then call and they don't have the medication available but are also not able to give us alternatives. We receive mixed information everytime we call and it is really difficult to get an appointment outside normal people working hours.

staff were really lovely and informative. Friendly and welcoming all round. Veterinarian was also patient and caring- nice difference to the Uppingham Road branch who had a locum in (my cat died not long after he saw her) . All in all good practice would recommend.

Staff were fabulous as always.