Leicester St Georges Vets4Pets Ltd

Leicester St Georges Vets4Pets Ltd is part of the Vets4Pets group and provides routine small-animal care alongside more specialised work with exotics, including reptiles, rabbits and small mammals. The practice lists an in-house lab, digital X-ray, ultrasound, an operating theatre, isolation facilities, and separate cat and dog waiting areas and wards, and it is also listed as a Veterinary Nurse Training facility. Recent feedback is mixed, with praise for some urgent and complex cases but repeated complaints about administration, delays, and billing communication.

Services

•Small-animal and exotic pet care: the practice lists care for dogs and cats as well as reptiles, rabbits, and small mammals, including rabbit medicine and testing, plus small mammal medicine and surgery.
•Diagnostics and monitoring: listed facilities include an in-house laboratory for tests such as biochemistry, haematology, and electrolytes, along with blood pressure monitoring, digital X-ray, and ultrasound.
•Surgery and inpatient care: the clinic lists soft tissue surgery, anaesthesia, an operating theatre, a hospital ward, and an isolation unit.
•Routine and preventive services: vaccinations, microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions, and medication supply are all listed. Reviews also mention booster visits and regular treatment collection.
•Dentistry and supportive care: dentistry and physiotherapy are listed, alongside bereavement support. One recent review also mentions pet cremation arrangements being handled with care.
•Health plans and emergency arrangements: the practice offers health plans, and its website states out-of-hours emergency care is provided through Park Vet Group. A recent reviewer also said their dog was seen straight away in an emergency, even though it was not their usual practice.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent feedback on cost is mixed: some owners describe paying a lot monthly or raise concerns about health-plan coverage and a disputed £56.74 medication charge, while others focus more on care than cost.

People

Recent reviews specifically name Maria (vet). Earlier review material also names Frankie (practice manager) and Racheal (receptionist) in relation to billing and communication queries.

Reviews

Google rating: 4.4 stars from 274 reviews.

•Recent feedback is mixed. Some owners are very positive about clinical outcomes, including one long-term case where a dog’s chronic ear problems were resolved and hyperthyroidism was identified after previous vets had missed it.
•There is also praise for urgent and compassionate care: one reviewer says their dog was seen straight away in an emergency, and another says cremation arrangements were handled sensitively.
•The main recurring criticism is administration and reception handling, with complaints about appointment delays, being asked to reschedule after waiting, slow processing of simple requests, and treatment not being ready when expected.
•A smaller number of reviews raise concerns about cost communication and consultation style, including a dispute over health-plan medication charges and dissatisfaction with treatment recommendations in one vaccination appointment.

Reviews for Leicester St Georges Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 274 we track in total. Recent reviews may not be representative of overall sentiment.

Sanaa

2 months ago

Really not shocked to see that the recent reviews aren't too great! I've been with this vet for pets for probably 8 years but recently I am not happy with the service we've received. My last appointment for my cat with the vet wasn't very pleasant, the vet didn't seem to know much of what she was doing. This was in November, now in March I am meant to be picking up her quarterly treatments and the vet forgot to put them through? They told me over the phone that it will be done and I went to collect the treatment the following week and it seemed it still hadn't been done? And I am paying a lot of money monthly! Really disappointed.

Elizabeth Potter

3 months ago

christopher forrest

4 months ago

Got my dog cremated here and ashes in a casket. Everything went well and the staff demonstrated a caring attitude.

john osborn

Rajagopalan Saravanan (sarapriyain)

5 months ago

Excellent food

Owais Sayed

Absolutely awful experience: avoid Vets for Pets - Leicester Central I had a booked appointment for 2pm and arrived early. At 2pm the receptionist told me it would be another 10 minutes, which I accepted. By 2:15pm, I asked another receptionist for an update and was told the vet was “busy with someone”. I explained that I had taken time off work and needed to return quickly. She said “another 5 minutes”. I waited another 10–15 minutes, and when I asked again, the receptionist went to the back and returned only to say, “I’m sorry, would you like to reschedule?” with no explanation at all. I asked for the reason, and she said she didn’t know. How can you not know? Why would I reschedule when I booked specifically for today? This is the second time this has happened to me. The receptionist apologised repeatedly, but it meant nothing because clearly nothing has changed. To make it worse, I was told that the vet was busy but she wasn’t even in the practice. So the receptionist lied to me. That’s what made me furious. How can you lie to customers and then apologise as if that makes it fine? Why are they booking appointments for a vet who isn’t even on-site or is running that late? No wonder they have poor reviews. Please, do not take your pets here. The staff showed no empathy, took no accountability, and openly lied instead of giving an honest explanation. Truly disgusting behaviour. I will never use them again. Awful awful people work here.

Claire Jackson

6 months ago

Very good they look after my dog Betty 🐕 the veterinary was very good

Patrycja Twaróg

7 months ago

We saw Maria for vaccination. We have discovered a small gum bleed during a regular check-up. Instead of suggesting simple treatment or cleaning, she immediately wanted to extract the tooth. We noticed a small lump near the tail and she said “if it was at the end, we’d just cut the tail off.” She even laughed and told us to increase our insurance because “it might get expensive.” We went to another vet afterwards – and guess what? Our cat is completely healthy. No infection, no need to remove any tooth, no serious issue with the tail. We left feeling that Maria was trying to push unnecessary and costly procedures instead of caring for the animal’s well-being. Very unprofessional and disappointing experience. Would not recommend.

Ghetto Childs

I’m extremely disappointed with the service I received at this practice. After a recent visit with my pet Cosmo, I was shocked to receive an email demanding payment for an “outstanding balance” that I was never informed about during the appointment. I specifically asked the vet, Maria (Amazing Veterinarian), whether there would be any extra charges for the medication, and she clearly told me there wouldn’t be, as Cosmo is on a health plan. At no point was I advised that the medication would incur an additional cost, nor was I asked to pay anything when I left the premises with it. When I tried to resolve the issue by speaking with the practice manager, Frankie, and receptionist, Racheal, I was essentially blamed for a “misunderstanding” — despite explaining exactly what I had been told by the vet. Frankie insisted she was “100% correct” and quoted policy, even though she wasn’t present during the consultation and wasn’t even at work that day (her words not mines). What made matters worse was the threat that if I didn’t pay the balance (£56.74), debt collectors would be sent to my house and further charges would apply. I find this not only aggressive but completely unreasonable given the situation and lack of transparency from their team. This experience has left me feeling incredibly frustrated and let down. Despite Cosmo coming back again for his yearly booster (Appointment scheduled for next month) surely they could have waited untill than, not as if am going to run away. I expected better communication, honesty, and professionalism from a veterinary practice I entrusted with my pet’s care for a few years. Suppose I'll have to twinddle my thumbs and pay. In the interim a complaint has been raised yet awaitng response. Meanwhile transferred to another vetnerian practice. P.s If you fancy frontline rude staff who cant tell there left hand from the right, the feeling of being demoralised like a 2nd class citizen. This would be your place to go!